Terms & Conditions
RELAX ‘N’ RIDE Terms and conditions
BICYCLE RENTAL – TERMS AND CONDITIONS
These rental conditions aim to clarify the risks and responsibilities for you and us when booking and undertaking a cycling tour. Wherever used herein the term “equipment” shall include any equipment rented from RELAX’N’RIDE.
Safe cycling is dependent on the cyclist` alertness and his/her good judgement. Please cycle sensibly, with respect for others and the natural habitat.
RELAX’N’RIDE reserves the right to refuse renting bicycles to those with insufficient knowledge or ability for their own protection and safety and/or if a client is unsuitable due to age, size, ill health or poor fitness.
2. SKILLS AND EXPERIENCE
All members of the cycling group must be competent cyclists and proficient enough to cycle on various roads. They need to recognise that they will be riding cycles which they might not be familiar with and as such they have to exercise additional care and attention.
RELAX’N’RIDE rents cycles on the understanding that every cyclist can use gears properly, adjust the saddle height and at least one person knows how to fix a puncture.
Participants in our rental program are required:
- To wear the safety helmet provided at all times while cycling
- To understand road conditions and the risks involved in cycling
- To understand the bike and how to use the safety equipment
- To not undertake a manoeuvre which is beyond their level of skill
- To place and lock all equipment in a safe place when stopping
- To pay close attention to avoid collisions with other cyclist, and other users of the road
- To pay close attention to other dangerous situations such as sudden change on the road surface, slippery road etc.
- To not ride or use rental equipment in any water (sea, lake, river)
- To not change or substitute any parts on the bike
- To not clean the bike before returning it
- To not ride on trails that are closed or trespass on posted land
- Not being under influence of alcohol or drugs during cycling
- To will not wear headphones when riding.
- To not use mobile phones when riding.
3. BOOKINGS AND PAYMENTS
Advanced bookings and reservations
We will accept and hold unconfirmed reservation for a limited period of time. Your booking will not be confirmed until we receive your completed Booking Form and deposit or full payment. The deposit (50% of total cost) must be paid within 4 working days of returning the completed form in order to secure the dates. Reservations may expire if a deposit is not received by that date. Full payment is due 4 weeks prior to your tour date.
Day rental in the RELAX’N’RIDE shop
We do rent out bikes on demand from our shop. You are expected to pay for the rental upon receipt of your rental bike in our shop. This can cover one or multiple days. You will be asked to complete a booking form with your payment.
4. RATES * IVA inclusive
Equipment delivered to your accommodation or the previously agreed destination daily at 10am on the first day and collected 6pm on the last day of the rental period. No refunds will be made due to bike returned early or for equipment hired but not used.
Bicycle hire includes the selected bike, a helmet, a lock and a water bottle per person. The followings are provided per groups: repair kit, spare tubes, bike pump and maps. Gloves and road cycling clothes (padded short, jersey top) are available to hire.
In the event of a mechanical failure other than punctures, RELAX’N’RIDE will offer breakdown service for the cyclist and the bike. The telephone number is on the front of the Booking Form.
5. SUBLETTING PROHIBITED
Customer understands and agrees that any subleasing or re-letting of rental equipment is prohibited and that any such sublease or re-letting shall immediately cause termination and cancellation of this contract.
6. LATE FEES
Equipment returned late will incur a charge of € 10 per hour when returned after the agreed upon return time/date unless otherwise arranged with RELAX’N’RIDE.
7. CUSTOMER LIABILITY
Customer shall assume liability for any and all damage or loss to personal property, accident or injury to other persons related to the rental equipment.
8. SECURITY DEPOSIT
Credit card details and a photocopy of the hirers licence are required as security and will be returned at the completion of the hire. If the customer prefers not to leave his/her passport and/or credit card details, RELAX’N’RIDE Javea will accept cash deposit of € 200 per cruiser bike, € 350 per mountain bike, € 500 per road bike and € 750 per eBike . The deposit will be refunded if the rented equipment is returned in the same conditions it was procured.
We ask you to respect our sport equipment while it is in your possession. The bikes must be treated with care. Please return all equipment in good condition and report any problems you had, damage caused and/or any repairs needed.
Customer will be responsible for the payment of any damage (Inc. third party) caused as a consequence of any dangerous cycling, loss of control, negligence or loss of equipment if the cycles are not locked to a fixed object through the frame and front wheel. RELAX’N’RIDE reserves the sole right to determine the condition returned.
Customer is obliged to padlocking and tying up the bicycle (pass the bike lock through the frame and tie it up to a post fixed to the ground or a bike parking rack). It is recommended to keep your bike with you and within sight when possible. In the case of theft or loss of the material, the client must pay for it to RELAX’N’RIDE, according to market price.
We take pride in our gear and hope you will enjoy and appreciate the value and performance of our top of the line equipment.
9. CANCELLATION POLICY
We understand you may need to change your rentals, possibly at short notice and we may need to change our rental due to safety reasons or comfort.
Fares will not be refunded for short notice cancellation or if clients miss their bike pick up time due to late arrival. Please tell us if it becomes necessary to cancel your booking.
The following cancellation fees may apply:
- Less than 14 days prior to date – 100% rental cost charged
- 15-30 days prior to date – 50% of rental cost charged
- More than 30 days – rental cost fully refunded
Bicycle rental assumption of risk, waiver and release agreement
I understand and accept that renting this bicycle and participating in biking exposes me to many hazards and entail unavoidable risk of death, personal injury (including but not limited to severe spinal or head injury) and loss of or damage to property. I also understand I should be in good physical health to participate in bicycling. I choose to participate in bicycling in spite of these risks and hereby assume all risk of injury or loss of life to myself and loss of or damage to property arising out of renting this bicycle and participating in bicycling. I understand the inherent risk involved in using this equipment; accept full responsibility for any and all such damage or injury which may result.
In consideration of RELAX’N’RIDE renting me a bicycle, I specifically release and forever discharge RELAX’N’RIDE Javea and its employees, owners, directors and manufacturers and distributors (collectively “providers”) from any and all liability or claims for injury, illness, death or loss of or damage to property which I may suffer while renting this bicycle and participating in bicycling. This discharge specifically includes, but is not limited to, liability or claims for injury, illness, death or damage caused by the negligence of RELAX’N’RIDE or its providers. It is my intent by the Waiver And Release Agreement to release RELAX’N’RIDE and hold it harmless from all liability for any such property loss or damage, personal injury or loss of life, whether caused by the negligence of RELAX’N’RIDE or whether based upon breach of contract, breach of warranty, or any other legal theory.
You are advised to take out appropriate travel insurance for your needs.
I understand that RELAX’N’ RIDE has no responsibility to provide medical care to clients, and has made no offer or promise to do so. I authorize RELAX ‘N’ RIDE to obtain medical care on my behalf and/or to transport me to a medical facility, if necessary, and I hereby release RELAX ‘N’ RIDE from any and all liability arising from its obtaining medical care on my behalf or transporting me to a medical facility. I further agree to pay all costs associated with such care or transportation. Without limiting any of the foregoing, I expressly waive any claim that I or anyone on my behalf may bring against RELAX ‘N’ RIDE with regard to medical care and the provision or failure to provide such care.
In signing this document, I fully recognize that if injury, illness, death or damage occurs to me while I am engaged in renting this bicycle or participating in bicycling, I will have no right to make a claim or file a lawsuit against RELAX’N’RIDE or its providers even if they or any of them negligently cause my injury, illness, death or damage.
- The braking system installed on the bike is CONTINENTAL meaning front brake lever located on the LEFT and rear brake lever on the RIGHT.
- I understand how to operate the rental bicycle’s gears and brakes and adjust the seat and quick releases
- I realize the importance of wearing a helmet and I hereby commit to wearing a helmet at all times while riding the bicycle.
- I understand that this activity may result in severe injury, including but not limited to spinal or head injury
- I understand these bicycles do not have visibility enhancement equipment such as reflectors or lights
- RELAX’N’RIDE staff have answered any questions I have had
I have carefully read and understand the assumption of risk, waiver and release of liability agreement and the Terms and Conditions attached.
I acknowledge full responsibility for the safety of my group and agree that all members will ride safely and responsibly.
Parent/Guardian: If equipment user is a minor (i.e. under 18). I verify that I am the parent or guardian of the minor, and I have the authority to enter into this agreement on behalf of the equipment user and I agree to be bound by the terms and conditions of this agreement.
THE UNDERSIGNED REPRESENTS AND WARRANTS THAT THEY HAVE THE AUTHORITY TO SIGN THIS WRITTEN AGREEMENT ON BEHALF OF ALL INDIVIDUALS WHOSE LEGAL RIGHTS THIS AGREEMENT CONTEMPLATES TO WAIVE.
Signature (Parent/Guardian) :________________________________________________